FAQs - 8class

+44 208 933 33 55

FAQs

Frequently Asked Questions

Will my chauffeur still wait if my flight arrives early or is delayed?

We monitor the status of your flight to ensure your chauffeur is always there when you land.

What happens if my flight details have changed or is rescheduled / cancelled?

Please email or call us about a change in your journey and provide the new flight details.

Where will our chauffeur be waiting at the airport?

Your chauffeur will be in the arrivals area of the terminal and will be holding a name board with your details.

How early should I arrive to the airport for outbound flights?

Most airlines recommend you arrive at least 2-3 hours before your departure time. However we advise you check this with your individual airline or travel company.

Will my chauffeur assist with luggage?

Our chauffeurs will offer to assist you with any luggage or bags you may have.

Can we setup an account or pay by invoice?

Yes, you can open an account with us. We have a team of dedicated account managers for all our regular clients and businesses. For more info, simply call us on:

+44 (0)208 933 33 55

When and how do I pay for my booking?

We take an upfront 25% deposit to secure your booking. The remainder of the payment will either be taken before or on completion of your journey. For regular or business account clients, payments would be due on receipt of invoice. You can either pay via bank transfer, debit or credit card or by cash given directly to the chauffeur.

Do you provide baby or child seats?

Yes we offer complimentary baby or child seats, however these will have to be requested in advanced or at the time of the booking.