Terms and Conditions 

Last Updated: 30th November 2024 

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“Customer” or “you”) and 8 Class Limited (“we,” “us,” or “our”). By accessing or using our website, mobile application, or services, you agree to be bound by these Terms. 

8 Class Ltd enters into a contractual obligation as a principal with the Customer making the private hire booking. All bookings are subject to the provisions of the 1998 Act and these Terms. 

We reserve the right, at our sole discretion, to modify these Terms at any time and for any reason. Updates will be reflected in the “Last Updated” date above, and you waive any right to receive specific notice of such changes. Continued use of our website, app, or services after updates indicates acceptance of the revised Terms. 

These Terms are not intended for use in jurisdictions where such use is contrary to law. Customers accessing the site from outside the UK are responsible for complying with local laws. 

Our services are intended for users aged 18 and over. Persons under 18 are not permitted to register or book with us. 

1. Scope of Services 

These Terms apply to all transportation services booked via our website, email, telephone, SMS, or mobile app. 

We offer the following services: 

  • One-Way Transfers 
  • Per Hour Hire 
  • Airport Transfers 
  • Events or Bookings for Two or More Consecutive Days 

Customers must be at least 18 years old and legally capable of entering into binding contracts. 

2. Booking and Payment 

– Booking Information: 

    • Customers must provide their full name, contact number, and email address. 
    • A minimum of 18 hours’ notice is required for bookings during office hours (08:00–22:00 UK time). For urgent or ASAP bookings, you must call our office to confirm availability and pre-authorisation. 

    – Payment Methods: 

      • Full payment is required at the time of booking. 
      • Accepted payment methods: credit cards and bank transfers. 

      – Pricing: 

        • Prices include parking and congestion charges. 

        – Waiting time: 

        • Airport Transfers: 60 minutes free from the scheduled landing time. 
        • Regular Pickups: 15 minutes free from the booked time. 
        • Additional waiting time will be charged incrementally. 

        – Surcharges: 

        • Prices may increase by up to 80% for public holidays or major events. 
        • Late-night bookings (22:00–06:00) may incur additional fees. 

        3. Fleet and Vehicle Policy 

        – Fleet Categories: 

        • Mercedes E-Class 
        • Mercedes V-Class 
        • Mercedes S-Class 
        • Mercedes Senzati Jet Class 

        Vehicle Standards

        • All vehicles are maintained to high standards and are a maximum of 5 years old. 
        • Subcontracted vehicles may be used; all are licensed and insured. 

        Vehicle Availability and Substitution

        • While we strive to provide the specific vehicle type requested, we reserve the right to substitute a vehicle of similar category and standard if the requested vehicle is unavailable due to unforeseen circumstances. 

        4. Cancellation Policy 

        – One-Way Transfers and Per Hour Hire: 

        • More than 12 hours before pickup: Full refund. 
        • Less than 12 hours: 25% non-refundable. 
        • Less than 6 hours: 50% non-refundable. 
        • Less than 4 hours: All fees are non-refundable. 

        – Airport Transfers: 

        • More than 12 hours before pickup: Full refund. 
        • Less than 12 hours: All fees are non-refundable. 

        – Events or Bookings for Two or More Consecutive Days: 

        • More than 48 hours before the first pickup: Full refund. 
        • Less than 48 hours: Fees for the first two days (per vehicle) are non-refundable. 
        • Less than 24 hours: All fees are non-refundable. 

        – No Show: 

        • If the Customer does not appear within: 
        • 90 minutes for airport pickups. 
        • 45 minutes for regular pickups. 
        • This will be treated as a “No Show,” and all fees will be non-refundable. 

        5. Additional Services 

        – Minimum Hire for Per Hour Services: 

        • 4 hours, including a 40-mile allowance. 
        • Each additional hour includes a further 10-mile allowance. 
        • Services exceeding the mileage allowance will incur additional charges on a per-mile basis. 

        – Extra Stops: 

        • Additional charges may apply for multiple stops along the route. 

        Services Outside London

        • A surcharge applies to journeys outside London. 

        6. Luggage Policy 

        • Luggage allowances are categorised by vehicle type. Excess luggage may result in trip cancellation with full charges applied. 
        • Customers must ensure their luggage fits within the vehicle’s capacity. 

        – Luggage Allowances: 

        • Mercedes E-Class, Mercedes S-Class, and Mercedes Senzati Jet Class: Up to 2 medium-size bags + 2 cabin-size bags. 
        • Mercedes V-Class: Up to 5 medium-size bags + 5 cabin-size bags. 

        7. Behaviour and Special Conditions 

        – Smoking and Alcohol: 

        • Smoking is strictly prohibited in all vehicles. 
        • Alcohol consumption requires prior written permission. 

        – Customer Conduct: 

        • Disruptive, illegal, or abusive behaviour may result in immediate termination of service without a refund. 

        – Missed Flights: 

        • We are not liable for missed flights due to unforeseen delays. 

        8. Insurance and Liability 

        • All vehicles used are fully insured for passenger and third-party claims. 
        • Personal belongings are carried at the Customer’s own risk. We are not liable for loss or damage. 
        • In the event of an accident, liability is limited to the extent of the vehicle’s insurance coverage. 

        9. Data Protection and Privacy 

        – Data Handling: 

        • We collect and process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

        – Purpose of Data Collection: 

        • Your data is collected to process bookings, provide services, and communicate with you regarding your reservations. 

        – Data Sharing: 

        • We do not share your personal data with third parties except: 
        • When required by law or regulatory authority. 
        • When necessary to provide services, such as with subcontracted drivers or payment processors. 

        – Data Security: 

        • We employ industry-standard security measures to protect your personal data from unauthorised access, misuse, or disclosure. 

        – Customer Rights: 

        • You have the right to access, correct, delete, or restrict the processing of your data. 

        – Contact for Data Protection: 

        • If you have concerns, contact us at info@8class.com or the Information Commissioner’s Office (ICO). 

        10. Promotional Offers and Discounts 

        • Any promotional offers are subject to specific terms outlined at the time of the offer. 
        • Promotional codes must be applied at the time of booking and cannot be combined with other discounts. 

        11. Amendments to Bookings 

        • Changes to a booking must be requested at least 12 hours in advance. 
        • Changes are subject to availability and may incur additional charges. 

        12. Zero Tolerance Policy 

        • 8 Class Ltd has a zero-tolerance policy for abusive, discriminatory, or inappropriate behaviour towards staff or subcontractors. 
        • We reserve the right to terminate service immediately in such cases without a refund. 

        13. Accessibility and Special Requirements 

        • Customers with accessibility needs or special requirements (e.g., child seats, wheelchair access) must notify us at the time of booking. While we will make every effort to accommodate such requests, they may be subject to availability. 

        14. Emergency Contact Procedures 

        – Emergency Contact: 

        • Emergency contact support is available 24/7 for active bookings. 

        15. Complaints 

        • Complaints must be submitted in writing within 14 days of the service to bookings@8class.com. 
        • We will respond within 28 days. 

        16. Intellectual Property Rights 

        • All content, trademarks, and intellectual property displayed on the 8 Class Ltd website and app are owned by or licensed to us. 
        • Unauthorised use, reproduction, or distribution of this content is strictly prohibited. 

        17. Marketing and Communication Consent 

        • By providing your contact details, you agree to receive service-related and promotional communications from 8 Class Ltd. 
        • Customers may opt-out of marketing communications at any time by contacting us or using the “unsubscribe” link in emails. 

        18. Customer Feedback and Reviews 

        • We welcome feedback and encourage customers to share their experiences. 
        • By submitting a review, you grant 8 Class Ltd the right to display your feedback on our platforms for promotional purposes. 

        19. Limitation of Liability 

        • To the fullest extent permitted by law, 8 Class Ltd is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to missed flights, lost belongings, or delays due to unforeseen circumstances. 
        • Our maximum liability for any claims arising from a booking will not exceed the total amount paid for that booking. 

        20. Governing Law and Jurisdiction 

        • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. 
        • Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales. 

        21. Force Majeure 

        • 8 Class Ltd is not responsible for any failure or delay in performance due to circumstances beyond our control, including but not limited to acts of God, adverse weather conditions, strikes, road closures, traffic or vehicle breakdowns. 

        Contact Information 
        8 Class Limited 
        8 Premier Business Park 
        Dencora Way, Luton, LU3 3HP, United Kingdom 
        Tel: +44 (0)208 933 3355 
        Email: info@8class.com 

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