Frequently Asked Questions

Find the answer to frequently asked questions about 8class chauffeur service below. In the event that you’re unable to find the answer, please contact 8class customer support on: +44 (0)1582 507 104. Our team will be delighted to assist you.

We monitor the status of your flight to ensure your chauffeur is always there when you land.

Please email or call us to notify us of this and provide the new flight details.

Your chauffeur will be in the arrivals area of the terminal and will be holding a name board with your details.

Most airlines recommend you arrive at least 2-3 hours before your departure time. However we advise you check this with your individual airline or travel company.

Our chauffeurs will offer to assist you with any luggage or bags you may have.

You chauffeur will either call or message you on arrival of the pickup. For airports they will be waiting with a name board.

The simplest way is to call us on +44 (0)2089 333 355 and let us know if you have any special requirements or need a bespoke package.

Yes, you can open an account with us. We have a team of dedicated account managerss for all our regular clients and businesses. Simply call us on  +44 (0)1582 507 104 for more details.

We take an upfront 25% deposit to secure your booking. The remainder of the payment will either be taken before or on completion of your journey. For regular or business account clients, payments would be due on receipt of invoice. You can either pay via bank transfer, debit or credit card or by cash given directly to the chauffeur.

Yes we offer complimentary baby or child seats, however these will have to be requested in advanced or at the time of the booking.

Yes, we provide discounts for regular clients or bulk bookings. Please feel free to contact our team who will be happy to discuss this with you on:  +44 (0)1582 507 104.

In accordance with UK law, all our vehicles have a strict no smoking policy. Should you want smoking break please speak to your chauffeur who will be happy to build these into your journey.

Complimentary water bottles will be provided to all passengers; however we do not permit eating in the vehicles.

Most of our vehicles are black however alternative colours can be requested.

Yes, all our chauffeurs are dressed in a full suit with a tie.

Heathrow Airport is approximately 60 minutes from central London, depending on traffic conditions.

Gatwick Airport is approximately 80 minutes from central London, depending on traffic conditions.

Contact us

Address 8 Class Ltd, 8 Premier Business Park, Dencora Way, Luton, United Kingdom

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